Ingham Disability Support Service (IDSS) sees the raising of grievances and complaints as a positive and developmental process for the organisation. IDSS supports anyone in raising any areas of dissatisfaction and will work towards an amicable outcome for all involved this includes funding bodies, state and federal government departments, general public etc.
IDSS will maintain and utilise the grievance and complaint policy and procedure, to fairly and equitably resolve all complaints/disputes to promote the optimal outcome for all parties.
All complaints and grievances raised by an external person and or Organisation/Business will be handled in an equitable and non-retributive manner.
All involved will be offered services of an advocate or nominated support person during the grievance and complaint process.