Privacy Statement

Effective Date: 21/05/2020
This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your
privacy while You use Our website which is hereinafter referred to as "the Product"
and which is located at:
The Product is owned and operated by: Ingham Disability Support Services
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to
other websites or applications, but if that is the case, the Privacy Policy does not
apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy
explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to
review and consider this Privacy Policy, and You acknowledge that You agree to it.
This means that You also consent to the use of Your information and the method of
disclosure as described in this Privacy Policy. If You do not understand the Privacy
Policy or do not agree to it then please do not use the Product.
"Company IP" includes, but is not limited to, the contents, layout, design, colours,
appearance, graphics and imagery of the Website, Content and Materials as well as
all copyrights, trademarks, trade secrets, patents and other intellectual property
contained in the Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content or other
information published on the Product.
"Effective Date" means the date that this Privacy Policy comes into force.
"Items" means any and all of the Product, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide
to You in connection with Your use of the Product including documentation, data,
information developed by Us or owned by Us, and other materials which may assist
in Your use of the Product.
"Parties" means both You (the user of the Product) and Us (the owner of the Product)
"Personal Information" means information that we obtain from You in connection with
Your use of the Product.
"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums,
all other connected pages and all other connected internet content whatsoever, the
home page or main page of which is located at:
"Third Party Links" means links or references to websites other than the Website, to
content other than the Content or to materials other than the Materials, none of which
are controlled by Us.
"Us", "We", "Our" or "the Owner" refers to Ingham Disability Support Services
"Us", "We", "Our" or "the Owner" also includes any employees, affiliates, agents or
other representatives of Ingham Disability Support Services
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or
Materials by You or by somebody authorised by You or doing so on Your behalf.
a. In this Privacy Policy, unless the context otherwise requires, the following rules
of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words
referring to a plural include the singular.
III. Words referring to a person or persons include companies, firms,
corporations, organisations and vice versa.
IV. Headings and titles are included in this Privacy Policy for convenience
only and shall not affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all
that is reasonably necessary to give full effect to this Privacy Policy and the
events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not
to allow that thing to be done.
a. When You use the Product, We may collect information from You through
automatic tracking systems (such as information about your browsing
b. In addition, We may collect information that You volunteer to Us (such as
information that You provide during a sign up process or at other times while
using the Product).
c. In order to access some specific features of the Product, You are required to
provide some Personal Information. During this process, We collect some of
Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when
You specifically volunteer that information to Us when using specific Product
features. These specific Product features might include, but are not limited
A. receiving notifications by text message or email about events and
B. receiving general emails from Us
II. In addition to any Personal Information that You are required to provide in
order to access these additional Product features, in some cases You may
be required to provide more specific information. For example, in order to
make purchases, You may need to provide credit card information, billing
information and postal addresses.
a. Cookies are small files stored on Your computer or mobile device which collect
information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences,
in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to
change Your browser settings to control cookies, including whether or not You
accept them, and how to remove them. You may also be able to set Your
browser to advise You if You receive a cookie, or to block or delete cookies.
However, if You do this, You may be prevented from taking full advantage of the
a. Please note that no systems involving the transmission of information via the
internet, or the electronic storage of data, are completely secure. However, we
take the protection and storage of Your Personal Information very seriously. We
take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store
Your Personal Information and to protect it against unauthorised access,
destruction or disclosure.
a. We do not combine, link or aggregate any of Your Personal Information with
other Personal Information of Yours which We are holding.
a. We use Your Personal Information to help us improve your experience with
Our Product.
a. Part or all of Our business may be merged, restructured or sold including but
not limited to through an ordinary sale of business or of stock, a corporate
reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the
preceding sub-clause hereof, We may transfer Your Personal Information,
including personally identifiable information, as part of that merger, restructure or
If You receive an email from Us in relation to the Product and would prefer not to
receive such correspondence in the future, You may follow the instructions in the
email to opt out of future correspondence. You may also contact Us, using the
details at the bottom of this Privacy Policy, in order to opt out of future
correspondence. We will make all reasonable efforts to promptly comply with
Your requests. However, You may receive subsequent correspondence from Us
while Your request is being handled.
a. You have the right to request access to any of Your Personal Information
which We are holding.
b. You have the right to request that any of Your Personal Information which We
are holding be updated or corrected.
c. In order to request access, an update or a correction to Your Personal
Information, you may contact us using the details at the end of this Privacy
By continuing to use the Product, You agree to the terms of this Privacy Policy.
You acknowledge, agree and accept that no transmission of information or data
via the internet is completely secure. You acknowledge, agree and accept that
We do not guarantee or warrant the security of any information that You provide
to Us, and that You transmit such information at Your own risk.
a. We may make changes to this Privacy Policy at any time in Our sole
b. If We make changes to this Privacy Policy, unless We obtain Your express
consent to those changes, then such changes will only apply to any information
that We obtain from You after the date that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product
after the date that the changes take effect confirms that You acknowledge,
accept and agree to those changes.
a. We take customer satisfaction very seriously. If You have a complaint in
relation to Our handling of Your Personal Information, We will endeavour to
handle it promptly and fairly. For Your information, an overview of Our complaints
handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim
to review all complaints within 7 days of receiving them (although this cannot
be guaranteed). If necessary, the complaints officer may then refer the
complaint to another section within Our organisation for consideration. If
further information is required, We may contact You to request that
information. If We accept fault in relation to the complaint then We will
propose a resolution (which may or may not be the same as any resolution
proposed by You). If We do not accept fault, then We will contact You to
advise You of this. We aim to complete this entire process within 21 days,
provided that We are provided complete information in the first place
(although this cannot be guaranteed). However, if You do not provide
complete information then this is likely to delay the handling of Your
II. All complaints should be provided in writing either by email or regular mail,
using the contact details at the end of this privacy policy. Describe the nature
of your complaint including any relevant dates, people involved, any
consequences that have occurred, and what you believe should be done to
rectify the issue. We will endeavour to respond within 21 days, although we
cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint, You may
refer your complaint to the relevant external dispute resolution organisation
in Your area.
You can contact Us about this Privacy Policy using the following details:
Ingham Disability Support Services
5 Palm Terrace, Ingham, Qld, 4850. AUS
Ph 074776 3755